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Frequently Asked Questions
Canada Standard Shipping is free for orders over $150. For orders under $150, shipping is [$12.95]. Orders typically arrive in 1-2 weeks from the date they are ordered.
International Shipping varies by country. Orders typically arrive in 1-2 weeks from the date they are ordered.
WE ARE NOT RESPONSIBLE FOR REFUNDS OR REPLACEMENTS IF:
– Packages are refused due to high duties and taxes.
– Packages are refused by the customer upon delivery.
– Packages are not picked up by the recipient at the holding facility
– The package has an inaccurate or incomplete address.
– The order is en route.
– The package is subject to issues with the carrier, including, but not limited to, stolen packages marked as delivered but not received by the customer, marked as undeliverable, or returned to the sender.
At this time, we ship to the below countries and, hopefully, that will grow soon:
[ADD LIST OF COUNTRIES BELOW]
Domestic Orders (Canada): Orders are shipped Monday through Friday. Most arrive within 5-7 days, but it can take up to 1-2 weeks. If there is an issue with your order or the information that was input, please email admin@reallyprettyskin.com.
International Orders: Most international orders will arrive within 1-2 weeks.
We aim to help you find the best products for your skin and lifestyle. We hope that you are fully satisfied with our products, but realize that there are some instances where a product might not be the right fit. If you don’t enjoy your first package from Really Pretty Skin, let us know so we can help return or exchange your products within 30 days of receipt by emailing us at admin@reallyprettyskin.com or using the contact form to obtain a return label for your purchase.
To qualify, the returned items must have at least 50% or more of the product left in the bottle. We cannot accept nearly empty containers or containers filled or tampered with other products for refund or exchange.
– Please note that we cannot refund original shipping charges for the U.S. as these are paid directly to the carrier.
– All returns must be received at our facility within two weeks of the return label being emailed. Otherwise, we will not be able to authorize a full refund.
International Returns
If you are outside the U.S., please be aware that Really Pretty Skin does not cover return shipping costs. Contact us for return authorization and instructions.
TERMS + CONDITIONS
– We do not offer exchanges to international locations.
– We cannot accept nearly empty containers or containers filled or tampered with other creams for refund or exchange.
– Shipping fees, customs/duties, or additional fees are not eligible for refunds.
– We cannot accept partial returns or exchanges for bundle sets.
– You must return the complete set for a refund.
– We are not responsible for personal damages to an item. We cannot refund or accept a return if the item has been dropped, stolen, spilled, misused, etc.
You will receive an order confirmation email shortly after placing your order and another email with tracking information once your order has shipped. If you do not receive these, please check your junk folder and add admin@reallyprettyskin.com to your safe sender list. If you still do not receive an email, please get in touch with us via our contact form or at admin@reallyprettyskin.com.
Shipping & Returns
The most common reason a credit card fails is that the CVC code, a 3- or 4-digit code usually located on the back of the card, was input incorrectly. If your card fails multiple times, please contact us via our contact form or at admin@reallyprettyskin.com.
Yes. Your personal information that you enter at checkout is encrypted and sent over a secure connection.
Payments
Serums are water-based products with smaller molecule sizes that penetrate the skin deeply. They hydrate and provide some of the most potent botanicals that work on the deeper layers of the skin. Face oils tend to have a larger molecule size than serums and work on the upper layers of the skin. Oils are highly moisturizing and reinforce the skin barrier. We recommend using a serum and an oil daily. Serums should be applied first, absorbed completely, and then oil should be applied next.
Many terms are overused and unregulated within the skincare and beauty industries. So, how do we select the ingredients that go into our formulas, and what do we leave out?
We use nature's best ingredients and continually try to raise the bar for our formulas. We regularly reexamine how our ingredients are sourced, where they’re grown, and what is most effective for our skincare.
“Natural ingredients are cosmetic ingredients obtained only from plants, animals, micro-organisms or minerals…
Derived natural ingredients are cosmetic ingredients of greater than 50% natural origin, by molecular weight, by renewable carbon content, or by any other relevant methods, obtained through defined chemical and/or biological processes with the intention of chemical modification…
Non-natural ingredients are ingredients that are greater than or equal to 50% by molecular weight of fossil fuel origin.”
But that is just where we start. While all of our ingredients must meet that standard, we are always aiming much, much higher. We utilize organic, locally sourced, and upcycled ingredients wherever possible.
Cleanse face. Apply a hydrating serum as directed. Dispense 4-7 drops of oil onto fingertips and rub together lightly. Gently press oil onto the face and neck, distributing evenly. If your skin needs more moisture, repeat. Allow oil to absorb for 3-5 minutes before applying moisturizer or makeup.
We recommend applying our face oils morning and night after cleansing your skin.
Yes. Let the oil absorb into your skin for 3-5 minutes after applying before putting on makeup. If your skin feels oily after this, you use too much facial oil. If your skin feels dry, then try using a few more drops of oil. Your skin will feel hydrated, soft, and smooth after applying the correct amount.
This will depend on your skin. After applying facial oil, wait 3-5 minutes for the oil to absorb into your skin. Then try applying a light moisturizer. If the moisturizer is too heavy, leave it out.
There are many myths about putting oil on your skin when, in reality, pure plant oils are one of the healthiest things that you can put on your skin. We formulate our oils with plant botanicals that do not clog pores and contain fatty acids, minerals, and antioxidants that improve skin condition. We break out when our skin overproduces oil, but plant oils help to prevent breakouts by regulating the skin’s natural oil production. As with all beauty products, we advise patch-testing products on a small area to ensure no allergic reactions.
Absolutely. When we over-wash and/or do not thoroughly moisturize our skin, it reacts by overproducing oil and sebum, which leads to clogged pores, oily skin, and acne. Plant oils hydrate skin without clogging pores and help to regulate the skin’s natural oil production.
Yes. SPF is recommended during the day.