Shipping & Refund Policy

Return Policy for Really Pretty Skin

At Really Pretty Skin, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may return the item(s) within 30 days of the purchase date, subject to the terms and conditions outlined below.

Eligibility for Return

To be eligible for a return, the following conditions must be met: - The item(s) must be unused and in the same condition that you received them. - The item(s) must be in the original packaging. - A receipt or proof of purchase must accompany the return.

Non-Returnable Items

The following items are not eligible for return:

- Gift cards.

- Final sale items.

- Items purchased from third-party retailers.

- Products that have been opened or used.

- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at admin@reallyprettyskin.com within 30 days of purchase to obtain a Return Merchandise Authorization (RMA) number.

2. Package the item(s) securely, including all original packaging and materials.

3. Clearly write the RMA number on the outside of the package.

4. Ship the item(s) to the following address:

Really Pretty Skin

PO BOX 87076

Calgary, AB T2Z 3V7

Canada

Shipping Costs

Customers are responsible for paying the shipping costs for returning their item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at admin@reallyprettyskin.com.

Late or Missing Refunds

If you have not received your refund within 10 business days of the approval notification, please check your bank account again and contact your credit card company. If you have done all of this and still have not received your refund, please contact us at admin@reallyprettyskin.com

Governing Law

This return policy shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any disputes arising from or relating to this return policy shall be resolved exclusively in the courts of the Province of Alberta

Amendments

We reserve the right to amend this return policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this return policy periodically. By purchasing our products, you agree to the terms and conditions of this return policy.

For further questions, please contact our customer service team at admin@reallyprettyskin.com.

This return policy is intended to provide clarity and ensure a smooth return process for our valued customers.

Thank you for choosing Really Pretty Skin!